FAQs

Answers to commonly asked questions

Prices

How much does Bag Wrap cost?

We have 3 bag wrap products. Classic Bag Wrap , Ultra Bag Wrap and Basic Basic Bag Wrap. Classic and Ultra are our most popular popular Bag Wrap products. Classic Bag Wrap costs £12.50 per item and includes £1000 of Onward Journey liability protection. Ultra Bag Wrap costs £13.50 per item and includes £2500 of Onward Journey Liability protection

What is onward Journey liability protection?

Our Onward Journey Liability protects against damage or loss to the wrapped item on your immediate planned journey and is designed to give you additional peace of mind when you travel.

Are there discounts for large numbers of items or tour groups?

Our Onward Journey Liability protects against damage or loss to the wrapped item on your immediate planned journey and is designed to give you additional peace of mind when you travel.

Opening Hours
& Locations

What are your opening hours?

Our opening hours differ depending on location. Please check our locations map for details on opening hours and individual locations.

In general we are open on airport departures concourses from 0600 through until 2100 or later. If you need service outside these hours, and our outlet on the departures concourse is closed, please make your way to our arrivals concourse outlet which will be open until 23.00 hrs.

Where can I get my bags wrapped?

We have Bag Wrap locations in every terminal at London Heathrow Airport, London Gatwick Airport as well as London Luton Airport and many Mainline Rail stations. For full details on our locations visit our locations page to find your most convenient bag wrap point

Wrapping Process

What can I wrap?

We wrap

  • - Suitcases
  • - Holdalls
  • - Backpacks
  • - Golf bags
  • - Sports Bags
  • - Prams
  • - Baby car seats
  • - Boxes / Cartons
  • - Any type of bag
  • - And more....

Why should I wrap my luggage?

Wrapping your luggage protects your luggage whilst it is out of sight from a number of risks. Wrapped luggage provides added protection against theft, tampering and damage, together with preventing your bag from bursting open whilst in transit. Our wrapping ensures that no one can gain access to your luggage without your knowledge, significantly reducing risk of anything being taken out of (or put into) your luggage

Additional peace of mind is provided through our onward journey liability protection which is available on our ‘Classic’ & ‘Ultra’ Bag Wrap products.

I want to wrap my bicycle or pushchair. Can you help?

We can wrap your pram or pushchair. In the case of bicycles, we supply bike boxes in most airport locations. Unless you are looking to wrap a child’s bike we would recommend our bike boxes as they provide more suitable protection.

Can you help with my golf clubs, skis, and sports equipment?

We can wrap most sports equipment that is not larger than 1.2m on longest side.

Do you wrap surfboards?

Unfortunately we cannot wrap surfboards as the are too large for our machines

Is there anything else you cannot wrap?

Our machines are designed to wrap luggage sizes that would typically be accepted as ‘normal’ luggage by airlines. Where an items is not suitable for wrapping by our machine we can offer to hand wrap such reasonably sized items. Please be aware that items which cannot be wrapped by machine and can only be wrapped by hand due to their fragility are wrapped at the customers own risk.

Items which are wrapped at the customers own risk include (but are not limited to) fishing rods, snooker / pool cures, single golf clubs, rolls of wallpapers. We will always do our best to accommodate hand wrap requests with bubble wrap but with the above disclaimer of risk.

I am taking a flat screen TV. Can you help with this?

Such items are typically not suitable for bag wrapping but if you provide minimum 5 working days notice we can arrange for the construction of crate for shipment by air cargo services. Please get in touch via the Contact Us form with your requirements and we will contact you with a price as soon as possible. PLEASE NOTE that crates/special packing must be booked and paid for minimum 5 days in advance as they are made to order.

How much experience have you got in wrapping luggage?

Excess Baggage Company has been providing secure baggage wrapping services on airport concourses since 1991.

Once My Bag
is Wrapped

What happens if security or the airline wish to check my luggage?

Your luggage is automatically screened by security personnel. If they need to open it for any reason before travel simply return the item to us on the day of travel, and we will re-wrap it free of charge.

What happens if a lot of luggage is wrapped on my flight ...how will I identify it?

This is not a problem. We supply labelling and your baggage tag will always be visible as we make allowances for handles and wheels to show through the wrapping.

We will always make sure your luggage is easily identifiable and retains its full functionality. We find our Bag Wrap service is especially popular to regions such as South Africa, South America, Middle East, Asia and Russia.

How will I remove the wrap after I have arrived at my destination?

Use a sharp knife or a pair of scissors and carefully remove the wrapping.

If I have lots of luggage can you collect from my residence and wrap it for me?

Yes we can do this. Please get in touch via the Contact Us form detailing your requirements and we will contact you with a price as soon as possible. We offer daily collection services in most parts of the country.

What other protective measures can you offer?

We provide a full range of travel goods and accessories at all of our airport outlets; including padlocks, and tape, and a wide range of bags for repacking.

Can you deliver my luggage to my hotel or residence overseas?

We have 30 years experience of shipping excess baggage worldwide. If you are interested in overseas baggage shipping please let us know your requirements via the Contact Us form and we be in touch with delivery options